COMMUNICATIVE MANAGEMENT: BARRIERS TO COMMUNICATION OF ORGANIZATIONAL PERSONNEL

Abstract

Abstract. The article is devoted to a topical topic - the study of barriers to communication of organizational personnel.

The beginning of this century is characterized by powerful changes in politics, economics, technologies, as well as intensive changes in both national and international markets. All this leaves an imprint on people in both the moral and psychological aspects and in the socio-cultural. As a result, this affects their behavior in the performance of their labor duties. Experts note that in recent years the number of conflicts at work has tended to increase. This is explained by the pandemic and the current war, the deterioration of the quality of life and the high demands placed on employees by employers. To this list should be added the presence of barriers in almost every team that arise in the process of communication. Every manager understands this problem and tries to solve it in one way or another. So, for these solutions to be effective and productive, the relevance of research, analysis and assessment of communication barriers between employees of organizations is beyond doubt and requires further thorough research.

The purpose of the study is to systematize communication barriers that arise in the process of professional activity of personnel of organizations of different industry affiliation and ownership, and to provide recommendations for overcoming them.

The article considers the modern views of scientists on the interpretation of the concept of "communication barrier". The author's point of view on the correct name of the definition "communication barriers" is declared. It is proposed to use the name "communication barriers". This is important so that there is no confusion when systematizing communication barriers that arise in the process of professional activity of personnel of organizations.

The communication barriers that most often arise between employees of enterprises, firms and companies are identified. Communication barriers have been systematized and a brief description has been provided. Recommendations have been formulated for overcoming communication barriers in the process of professional activity of personnel of organizations.

The frequency of occurrence of communication barriers in healthcare institutions has been assessed. It has been established that personal and organizational communication barriers arise most often among medical personnel. In order to avoid communication barriers, it has been proposed to introduce psychological support for personnel in organizations.