MODERN METHODS OF ELECTRONIC INTERACTION IN THE STATE AND DIRECTIONS OF THEIR DEVELOPMENT

Abstract

The article is devoted to the analysis of modern approaches to electronic interaction in the public administration system of Ukraine, taking into account the current state of digital transformation and accumulated structural constraints. The relevance of the topic is emphasized by the need to improve existing electronic interaction solutions in the state, relying on proven global approaches and modern technologies—from automation to artificial intelligence. The purpose of the article is to provide a comprehensive analysis of modern methods of electronic interaction in public administration, to outline the barriers to their effective use, and to propose practical directions for development. The study employs the following methods: analysis and synthesis to decompose the complex phenomenon of electronic interaction; the comparative method; a systems approach to consider electronic interaction as a complex sociotechnical system; the method of generalization; and the forecasting method to assess possible consequences of the further development of the electronic interaction model.

Scientific results were obtained that demonstrate a prolonged period of operation of the electronic interaction system of executive authorities without comprehensive modernization, which led to the gradual technological and architectural obsolescence of the system. The limited capacity of the electronic interaction system of executive authorities to meet modern requirements for scalability, interoperability, cyber resilience, and adaptability of administrative processes was identified. Special attention is paid to the analysis of organizational and regulatory factors affecting the effectiveness of electronic interaction, in particular the fragmentation of departmental electronic document management systems and the lack of unified approaches to data exchange standardization.

Prospects for further research are formed on the basis of an analysis of international experience (the European Union, Estonia, Finland, Singapore), as a result of which the importance of the principles of interoperability, centralized coordination of digital policy, and the once-only principle for the development of effective models of electronic interaction is substantiated. Separately, the prospective ePostUA (ePost) project is considered, which is at the stage of conceptual development and may be regarded as a possible direction for further modernization of interagency electronic exchange. The article concludes on the necessity of a systemic approach to the development of electronic interaction, combining the renewal of the regulatory framework, modernization of IT architecture, and the development of digital competencies of public servants.