COMPLIANCE OF THE HOTEL BUSINESS IN A PANDEMIC: SCIENTIFIC FUNDAMENTALS AND PROCEDURE

Abstract

The introduction of quarantine due to the spread of coronavirus infection COVID-19 encouraged all economic entities to reformat their activities in accordance with the new rules of doing business. Naturally, in the absence of free movement, complete cessation of long-distance, regional and cross-border traffic, restrictions on the stay of a large number of people in one place, the service sector, and the hotel business as part of it, almost completely ceased operations. Some institutions, unable to withstand such trends, closed, while others adapted their activities to the new conditions of customer service. In this case, there is a need to implement compliance as a basis for ensuring the activities of entities within the legal anti-epidemiological field. The lack of widespread practice of using compliance in the hotel business in Ukraine, in the conditions of long-term quarantine, which has lasted for more than two years, determine the relevance of the study. Therefore, the study analyzed the financial losses of the hotel business from the introduction of quarantine in the period from March 13 to April 3, 2020, and found how many entities have decided to cease operations, consider closing and will not terminate under any circumstances. The purpose of the study is the need to identify the features of the organization of compliance with the hotel business in quarantine associated with the spread of coronavirus infection COVID-19 through the prism of determining the scientific validity and procedure for its implementation. The available approaches to the definition of the essence of compliance in general and in the hotel business in particular are analyzed, the own definition of this concept is offered. Internal (hotel employees, business owners, service staff) and external compliance participants (customers, public authorities, banking, insurance institutions, investors and contractors) have been identified. The list of norms, rules and procedures, their meaning is systematized, and also the operative measures which should be carried out in hotel in various cases, in particular at arrival of guests, service on floors, the organization of food, business services and at the organization of personal isolation at the first symptoms of the disease. Determining the need, nature and direction of compliance control. The procedure for appointing a compliance officer in charge of compliance has been established, as well as his responsibilities.