PECULIARITIES OF CONSTRUCTION OF MULTIFACTOR MODEL OF MANAGEMENT OF TEST LABORATORY OF LIGHT INDUSTRY

Abstract

The variability of today forces managers to take into account many different factors when making decisions. The aim of the work is to determine the features of building a multifactor model for managing the testing laboratory of light industry, in particular, a model based on the combination of management, economic and technological processes, namely, the study of cause-and-effect relationships caused by factors influencing one process on another. The article considers the factors influencing the management of the light industry test laboratory. It is stated that the main factor of the testing laboratory, which certifies its competence, is the reliability of the results. Ensuring this requirement involves the creation of an activity management system that regulates all processes. It is determined that the control system of the light industry test laboratory includes the processes of activity related to management, economics and technological process, ie tests. The requirements contained in the normative documents on which the activity of the testing laboratory is based, namely: to quality management systems, to business continuity management, to risk management, to environmental management, to occupational safety and health management, to information management systems are studied. safety, to the competence of the testing laboratory. It is established that the basic concept of the requirements of these standards is the ideology of total quality management - Total Quality Management (TQM). It is determined that a system that uses international standards in its activities is able to adapt to international requirements, which reduces technical barriers between Ukraine and the EU and affects economic performance as a whole. The relationship between the requirements in regulations and the processes of the testing laboratory. The implementation of risk management processes is a mandatory requirement. Based on the above, the key requirements for the test laboratory management model have been identified: the final performance evaluation should take into account, in addition to financial indicators, indicators of intangible assets, namely those related to the principles of quality management. Mandatory presence in the phase model to ensure risk management in the processes. The model should be based on causation. The existing management models are analyzed and the Norton - Kaplan Balanced Scorecard (BSC) system is determined to be the most suitable model for implementation in the testing laboratory management. The system of the general estimation of activity of testing laboratory consisting of: estimation of financial indicators and nonfinancial, namely: estimation of quality of processes of activity and estimation of quality of services is offered.