INNOVATIONS IN THE MANAGEMENT OF THE TEST LABORATORY OF LIGHT INDUSTRY TAKING INTO ACCOUNT SYSTEM RISKS

Abstract

The priority task for our country is the introduction of modern information technologies in the business processes of enterprises and government agencies. The concepts that are actively implemented in business and public administration are: automation, data digitization and digitalization. Digitalization is called digital transformation. Digital technologies open up unique opportunities for the development of our economy and improving the quality of life of citizens. Due to the globalization of the world, digitalization is becoming inevitable. Services that were previously provided in only one country are available worldwide through social networks. Digitalization of business processes is the lever that promotes it. The main advantages: saving time and increasing productivity; optimization and improvement of communications; access to a new level of customer service; increase competitiveness by improving customer experience, overall workflow optimization and risk identification. COVID-19 has made its adjustments. Since the virus spread around the world, digitalization has accelerated. Business, government agencies, and educational institutions were forced to work remotely.The introduction of modern technologies in all work processes involves not only the installation of modern equipment or software, but also fundamental changes in approaches to management, external communications, corporate culture. As a result, the productivity of each employee and the level of customer satisfaction increases, and the company gains a reputation as a progressive and modern organization. This is the transition from the local market to the national and international market. The article analyzes the introduction of modern information technologies in the control elements of the light industry test laboratory: the algorithm of order registration, determination of customer needs, carried out on the basis of analysis using the seven principles of HACCP. A method for determining critical control points (CCP) based on cluster analysis has been developed. The presented analysis performs the function of monitoring to determine the priority needs of the customer, that is allows the testing laboratory to identify its weaknesses in relation to the needs of the customer. And, from so, to estimate the competitiveness.