DIAGNOSTICS OF THE LEVEL OF FORMATION OF PROFESSIONAL BURNOUT OF LOGISTICS WORKERS

Abstract

The article is devoted to the study of the problem of professional burnout of logistics employees, which arises as a result of intensive work, high demands on productivity and stress resistance. This phenomenon causes emotional and physical exhaustion, decreased motivation, and work efficiency, which negatively affects the quality of service and overall productivity of the enterprise. Professional burnout is a serious problem, as it reduces the efficiency of employees, increases personnel costs and reduces loyalty to the company. The purpose of the article is to identify the main factors influencing the development of professional burnout in the logistics sector, as well as to develop diagnostic tools for assessing the level of its formation. The article analyses both individual and organisational factors contributing to burnout, including high performance requirements, information overload, low social support, and unstable working conditions. To assess professional burnout, the author presents a questionnaire covering four main levels: personal, professional, collective and organisational. Each level of the questionnaire allows you to assess various aspects of an employee's work performance and helps to identify factors that contribute to burnout. The personal level focuses on the employee's psycho-emotional characteristics, the professional level on workload and responsibility, the collective level on team interaction, and the organisational level on working conditions and support from management. The developed diagnostic tool facilitates the timely detection of burnout symptoms and helps to take measures to improve working conditions, reduce stress and support employees' psycho-emotional health. This is an important step towards improving the efficiency of logistics operations and reducing the risks associated with employee burnout.